Kuvaus
We are seeking an experienced IT Service Delivery Manager & OPS Engineer for our client.
We are seeking an IT Service Delivery Manager & OPS Engineer to ensure smooth and continuous operation of our clients production environments. In this role, you will blend technical expertise with leadership and communication skills to drive operational excellence, manage service delivery, and collaborate with stakeholders across all levels. The ideal candidate will be able to translate technical challenges into business language, lead discussions with executives, and continuously optimize service reliability and efficiency.
Key Responsibilities:
Define and implement OPS and Site Reliability Engineering (SRE) practices, treating operations as if they are software-focused, with an emphasis on cloud environments.
Actively monitor and seek improvements in site uptime, mean-time-to-incident resolution, and process efficiency.
Ensure our technology is effectively aligned with business needs and automate relevant processes.
Conduct cost analysis, debugging, and predictive tasks to maintain operational excellence.
Establish and enhance service observability and monitoring continuously.
Maintain documentation and runbooks for third-party support services (e.g., 24/7 support instructions) in collaboration with the team.
Oversee production processes, including incident response management.
Lead post-incident reviews (e.g., blameless post-mortems) to foster continuous improvement.
Implement and refine best practices for clients OPS.
Collaborate with the security team to execute security-related processes effectively.
Requirements:
Strong understanding of development and operations practices, with the ability to support development teams in creating quality, recovery, and documentation processes.
Passion for solving customer issues and technical incidents, with a proactive approach to preventing future occurrences.
Knowledge of technical areas such as architecture, networking, scalability, and cloud providers.
Experience and understanding of the ITIL process development framework
Allocation: 100%
Assignment start date: When suitable candidate is found
Duration: Approximately 6 months, extension possible
Location: Espoo, Finland
Language: Fluent in Finnish and English, both written and spoken.
We offer you: We offer a versatile assignment where every day is different and interesting. We also offer a very competitive salary and good employee benefits.
Are you interested in becoming a part of our dynamic team? The position will be filled as soon as a suitable person is found, so please be quick and submit your application!
Please include your salary expectation in your application. For more information, contact Kimmo Kärsämä, tel. 050 412 7500, kimmo.karsama@lokki.fi
Explore Lokki, through our blog and website: https://www.lokki.fi/
Lokki Henkilöstöpalvelut Oy (Finnish for Seagull Recruitment Services) has been active in providing recruitment services since 2005 and we belong to The Private Employment Agencies Association HPL. Our vision is to provide the best customer experience with our reliable, humane and effortless service around Finland. Our most important asset is a person who, as we know, thrives in a reliable and supportive atmosphere. At Loki you will be supported by your own human resources consultant throughout your employment relationship. At Lokki, we believe in a partnership achieved as a result of flexible service. Explore us and our vacancies: https://www.lokki.fi/.
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Lähde: Työmarkkinatorin asiakastietojärjestelmä
Katso kaikki työpaikat: kaikkityopaikat.fi/tyopaikat