Kuvaus
Be part of building your own team to create a world class customer experience!
Join us at atNorth and get a unique opportunity to create the most amazing customer design, support, and implementation experience for our customers, together with the great team you get to build!
About the Role:
We are looking for a Customer Design & Implementation Manager to join our FIN02 Data Center in Espoo, Finland. In this role, you will oversee the design, planning, and execution of infrastructure projects within our data centers, ensuring they meet company standards for performance, scalability, and availability. You will also manage customer requests and communication, ensuring all projects align with customer needs and are delivered with exceptional service and support.
You’ll build and lead your own team of maintenance technicians while collaborating with sales, technical engineers, and operations teams to ensure smooth customer implementations and handoffs. You will manage data center capacity, budget management, and procurement, all while driving continuous improvements in customer satisfaction and operational efficiency.
This is a unique opportunity to join us at an early stage and create your own team, mentor staff, and establish processes that optimize efficiency and enhance customer support. You will ensure proactive communication and swift resolution of customer issues, while maintaining our data center’s high standards for performance, reliability, and compliance.
About You:
You are an experienced engineer with a strong background in customer implementations, data center design, and operations. You excel at people management and have a proven ability to lead technical teams while ensuring high levels of customer satisfaction. Your technical expertise, paired with leadership skills, will help you build a high-performing team and deliver smooth, efficient project execution.
Requirements:
– Engineer with experience in customer support, data center design, and implementations.
– Proven experience in people management, with the ability to build and lead a team
– Strong understanding of data center operations, infrastructure design, and industry standards.
– Experience handling complex projects and delivering excellent customer service.
– Excellent communication, leadership, and problem-solving skills.
– Experience in budget management and procurement.
– Proficiency in both English and Finnish is essential for this role
– Availability for 24/7 on-call duties as needed.
How does this sound? If you have the skills and passion for this, then please send your application with the salary expectation by 23th October [via this link](https://ats.talentadore.com/apply/customer-design-and-implementation-manager/ZypBB7). We are moving quickly with this recruitment and will held the interviews ASAP. For further information please contact Eezy Personnel, senior consultant Liena Silen tel. +358 40 482 6770 and @ liena.silen@eezy.fi. We are looking forward to hearing from you soon.
atNorth Oy
atNorth is a leading Nordic data center services company that offers sustainable, cost-effective, scalable colocation and high-performance computing services trusted by industry-leading organizations. The business acquired leading High Performance Computing (HPC) provider, Gompute, in 2023 enabling a compelling full stack offering tailored to AI and other critical high performance workloads.
With sustainability at its core, atNorth’s data centers run on renewable energy resources and support circular economy principles. All atNorth sites leverage innovative design, power efficiency, and intelligent operations to provide long-term infrastructure and flexible colocation deployments. The tailor-made solutions enable businesses to calculate, simulate, train and visualize data workloads in an efficient, cost-optimized way.
atNorth is headquartered in Reykjavik, Iceland and operates seven data centers in strategic locations across the Nordics, with additional sites to open in Helsinki, Finland and in Denmark in Q4 2024, as well as its tenth site ready for operation in Kouvola, Finland in 2025.
Email: liena.silen@eezy.fi Location: Sinimäentie, 02180 Espoo