Kuvaus
We are currently looking for a summer temp within:
Customer Care Coordinator
Are you looking for a customer-oriented summerjob within shipping, and wish to work in an international environment? Then you should apply for the role of Customer Care Coordinator in our Customer Service department!
Job Purpose
The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives, and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department’s daily functions and procedures.
Your profile
We are looking for someone with a can-do attitude, who is a problem solver and can work independently. To be able to function well both internally within the workgroup and externally towards customers, you need to be socially competent, a good listener and committed. Previous working experience within customer service (especially the shipping industry and/or transport), is an advantage but not compulsory. It is compulsory for you to be fluent in Finnish, in both verbal and written form. You also need to have good verbal and written skills in English. Good working knowledge of modern IT-systems such as Gmail and MS office is expected. If you have experience from Sales Force, it is an advantage. All communication with customers takes place primarily through the ONE LiveChat tool.
Primary Job Responsibilities
Have daily correspondence with customer regarding their bookings
Actively promote and support customers with ONE eCommerce tools
Provide accurate processing and coordination of customer requests to ensure all import carries and merchant instructions are processed effectively
Being the first point of entry for resolving customer queries, and disputes
Ensure that quality standards are maintained but also work towards enhancing the service towards customers
Prepare and control over local cargo manifests to Customs
Communicate and collaborate with other departments such as Sales, Finance, Operations and Equipment control
Communicate globally with our ONE-offices
Competencies
Business and commercial awareness
Customer focus and communication
Problem solving
Decision making
Teamworking abilities
Ability to work under pressure
Ability to prioritise own workload
Proactive, enthusiastic and flexible approach
Application
This is a temporary summer employment that starts around May until end of August (or based on agreement)
Please send your application including a Cover Letter and a brief CV, in English, at latest April 6 22:00 EET.
Please apply for this role at https://careers.eua.one-line.com/job/667313
If you have any questions about this role, please contact johanna.kopra@one-line.com.
What we can offer you
Here at ONE, we can offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers.
You will be working in our new and modern office, which is located in the Hermanni area, near the Kalasatama metro station.
Ocean Network Express (ONE) was incepted on July 7, 2017 following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States and Brazil. ONE is the world’s sixth largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and a reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
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