Kuvaus
Our Service operations are growing, and we are looking for a Customer Care Coordinator to join our Technical Support team in Finland. Would you like to have an interesting and versatile role in the front line of technology? If yes, please do read more!
As a Customer Care Coordinator, your main responsibility is to keep multiple threads in your hands when processing our new customer cases and making sure those are handled meticulously and professionally. Your various daily tasks will also include while interacting with many different stakeholders and coordinating the day-to-day operations in our team.
To succeed in this position, we expect you to have excellent communication skills and passion for creating excellent customer experience. Degree in technical field is critical since that knowledge will help you in your daily work. You already have some previous work experience in an office environment and understanding of the administrative processes. You are a positive team-player with solution seeking and hands-on attitude and strong interpersonal skills.
We are a team of creative and passionate professionals who thrive on solving complex technical challenges. Our mission is to provide top-notch technical support and exceptional customer service to our clients, ensuring their success in utilizing our cutting-edge cooling systems. If you are looking for a rewarding technical role with opportunities for growth, join our cool, global Customer Care function.
For this role we do not offer support for relocation.
Main responsibilities
– Processing and handling customer (technical support) cases and offering our customers a high-quality responses
– Interacting with different stakeholders
– Coordinating the day-to-day operations (phone, email) of our Technical Support team
What we expect from you
– At least a Bachelor’s Degree in technical field
– Work experience from technical field
– Customer service experience
– Excellent communication skills
– Ability to work under pressure while delivering high-quality
– Proactive and solution seeking attitude
– Good IT skills
– Fluency in English, both written and spoken
We also appreciate
– Positive and hands-on attitude
– Ability to work independently and meticulously
– Experience in applied physics, electrical engineering, vacuum technologies etc.
– Other language skills
Please apply on June 8, 2025, at the latest through our recruitment system at BLUEFORS.COM. Please note, that we might start the interviews already during the application period, and the position will be filled as soon as the suitable candidate is found
For more information, please contact our Director of Customer Care Juho Hautala at juho.hautala@bluefors.com or People Operations Coordinator Meri Koski at recruitment@bluefors.com.
Bluefors is the world’s leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.
We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors.
Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.
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