Kuvaus
Workster is proud to support a global leader in the BPO industry as they expand their Finnish-speaking Customer Service team for one of the world’s most iconic technology brands – the largest search engine globally.
Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will assist users with inquiries related to product features, troubleshooting, e-commerce, software, hardware, and connectivity.
Your Role
Provide customer support through phone, email, chat, social media, and messaging platforms
Handle pre-sales inquiries, general questions, and technical support requests
Maintain a consistent and professional tone across all communication channels
Escalate complex cases to specialized teams when needed
Collaborate with technical teams to ensure efficient resolution of support tickets
Manage your individual ticket queue and adhere to service level expectations
Contribute to content quality by reviewing help materials and suggesting improvements
Your Qualifications
Fluent Finnish(C1) and good English (B2)
Based in Lisbon or open to relocating
Previous experience in customer service or a BPO setting is a plus
Comfortable working with computers and common support platforms
Quick problem-solver with a proactive and positive attitude
Flexible availability, including weekends or shift rotations
The Offer
Attractive base salary and performance-based incentives
Relocation support package to help you settle into life in Lisbon
Private health insurance and other benefits
Opportunity to work for a globally recognized brand and enhance your CV
A vibrant and multicultural work environment
Modern office in central Lisbon, easily accessible and well-equipped
Lähde: Työmarkkinatorin asiakastietojärjestelmä