Overview
Northern Lights Village is an experiential hotel concept that offers unforgettable Northern Lights experiences and high-quality travel services in Lapland. We employ over 300 seasonal workers across our three stunning locations: Levi, Saariselkä, and Pyhä. We are now looking for a Reception Supervisor to join our fully experienced and dynamic team!
Job Description
As a Reception Supervisor, you will be responsible for overseeing the hotel’s reception operations, ensuring exceptional customer service, and maintaining a welcoming atmosphere. You will work closely with other departments, such as housekeeping and the restaurant, to ensure seamless hotel guest experience.
Key Responsibilities of the Reception Supervisor:
– Daily operations: The Reception Supervisor oversees the daily operations of the hotel’s reception, including daily reception tasks, reservation management, and customer service.
– Customer service: Ensuring high-quality customer service is essential. This includes promptly and efficiently handling guests’ requests and issues.
– Staff management: The Reception Supervisor leads the reception staff, including scheduling shifts, training, and motivating the team.
– Collaboration with other departments: Good cooperation with other hotel departments, such as housekeeping and the restaurant, is crucial for smooth operations.
– Reporting and administrative tasks: The Reception Supervisor is also responsible for various administrative tasks, such as reporting, budgeting, and analyzing customer feedback.
We expect from you:
– Strong background in hotelreception at the management level
– Excellent English languageskills and advanced IT skills
– Excellent leadership skills:The Reception Supervisor must be able to lead and motivate their teameffectively. This includes the ability to delegate tasks, resolve conflicts, and create a positive work environment.
– A positive Can Do -attitude andskills for new operations. Solution-focused and creative expertise is needed for the role.
– Strong customer service skills: Customer service is a key part of the Reception Supervisor’s position. They should be friendly, patient, and ready to solve guests’ problems quickly and efficiently.
– Organizational skills: Good organizational skills are essential to ensure smooth reception operations. This includes managing reservations, planning work shifts, and handling otheradministrative tasks. To perform well, it’s important that you have hands-on experience with collective agreement (MARA).
– Communication skills: The Reception Supervisor must be able to communicate clearly with both guests and staff. Good communication skills help avoid misunderstandings and ensure smooth cooperation.
We Offer You:
– The opportunity to create yourown team and team spirit
– A salary according to theagreement, considering your previous experience
– An inspiring work environmentand the opportunity to develop your skills
– Support from experienced highlyprofessional management.
– We hope you enjoy the peace ofnature and the activities it offers, considering the location of the job.
The employment is part time (90h/3 weeks) August-September to around March-April. In a seasonal hotel, work is done at a fast pace during peak times, but it evens out, especially at the beginning and end of the season.
Are you planning to move? If your accommodation arrangements are still pending, we offer cost-effective solutions for your consideration.
If you are a passionate hospitality professional and want to be part of Pyhä’s beautiful winter season, apply soon – we are already processing applications during the application period!
Barona acts as a recruitment partner. The working contract will be signed with Northern Lights Village.
For further information about the role or the recruitment process, please contact HR-Consultant Roosa Räikkönen, roosa.raikkonen@barona.fi tel. +358 44 460 2183
Please note that, due to GDPR regulations, CVs and applications sent directly via email will not be considered.
Lähde: Työmarkkinatorin asiakastietojärjestelmä