Overview
Type: Full-time and permanent
Location: Yrittäjäntie 23, 03600 Karkkila
Application DL: 24.2.2025
We are now looking for a customer-centric Technical Product Support Manager to join Helvar Components’ Product Management team in Karkkila!
Helvar Components is a Finnish electrical engineering company with over 100 years of expertise together with Helvar. Helvar Components develops and manufactures high-quality and sustainable LED Drivers, radio nodes and other electronics used in modern LED luminaires.
What will you be doing?
As a Technical Product Support Manager, you would be responsible for technical support for Helvar luminaire components. On a daily basis you would be organizing the work of a group of technical specialists and providing the industrys best technical support to Helvars domestic and international customers. World-class customer satisfaction is at the core of Helvar’s success, and through this, you will have a concrete impact on our daily business. Developing and maintaining the technical support tools and processes would be one of your responsibilities as well. You might also get to undertake short trips occasionally both domestically and in Europe to engage in resolving technical queries and ensuring that they are solved in the best professional manner and quality.
In addition to technical support, you will also be involved in product management for specific product categories, including tasks such as technical documentation, product certification, and new product specification in collaboration with product development. This is the perfect opportunity for you whose heart beats for being at the forefront of technical innovations, in an independent international problem-solver role. The role and tasks can also be adjusted and evolve according to your strengths and interests.
You would be working closely with Helvar’s highly skilled product development team to analyze technical problems and make sure that customers receive the best technical solutions. Helvar is a compact organization driven by a relentless commitment to enhancing its functions, which is why we seek individuals who have a proactive working style and possess a passion for continuous development.
We hope you have:
– Relevant educational background for example M.Sc or B.Sc in Electrical Engineering or Electronics
– Previous experience in technical support, technical customer claim handling, and capability to organize the technical support teams tasks
– Competence to manage projects efficiently and solve complex technical problems
– Good communication skills for customer interactions and internal collaborations
– Have full working proficiency in English and basic proficiency in Finnish
We consider as an asset:
– Understanding of lighting technologies and controls
– Experience with CRM tools (e.g. SalesForce) and/or product certifications (e.g. CE, ENEC)
Helvar Components offers you:
– Working environment in a family business with a friendly, supportive and professional work community who work in a relaxed and autonomous environment. The Well-being of our people and our customers are at the heart of everything we do.
– Flat and fast organization with a low hierarchy
– Flexible working hours with a hybrid working model (3 days/ week in the office at Karkkila and part of the week remotely)
– Unique circumstances to grow and make a real impact from personal role to company level
– Annual personal development plan
– Lunch, Smartum plus (Sport, culture, commute, massage, dental care, private healthcare) benefits as well as free gym access and electrical car charging at the office
Practicalities:
This is a permanent full-time position and you’ll be employed directly at Helvar Components. The work happens according to the hybrid model and you can work both at Helvar’s office at Karkkila and remotely. However, due to teamwork, we hope that you will be able to come to the office about three times a week. The specific starting date can be agreed upon but your team is eager to meet you so we hope you can start as soon as possible. Salary in this position is 3500-4500 €/month (gross) depending on the level of your experience, and will be negotiated individually.
Interested? Great! Please submit your CV and motivation letter in PDF format by the 24th of February via our application system here: https://emp.jobylon.com/applications/jobs/274186/create/. Remember to use the application system, we do not accept applications by email. Please also mention your salary request and the earliest possible starting date in your application documents. We are actively reviewing applications throughout the application period and processing them in the order they are received
To familiarize yourself with Helvar Components, please visit: https://helvarcomponents.com/ . For more information about the recruitment process contact aTalent’s Managing Recruitment Consultant Sara Juutinen (044 3023 518, sara.juutinen(at)atalent.fi).
Company description
Helvar Components is is a Finnish electrical engineering company that develops and manufactures high-quality and sustainable LED Drivers, radio nodes, and other electronics used in modern LED luminaires. With over 100 years of expertise, we are proud of our products and dedicated work community, who want to strive towards excellence and growth, value customers, and deliver what is promised while supporting holistic well-being.
“Here you feel appreciated and valued, you are not just a number. It comes down to the people.” – Helvar Employee
Source: Job Market Finland’s customer information system
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